Privacy Policy

Last Updated: 11/03/2025

 

1. Introduction

Welcome to MedVibe Logistics (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services or visit our website.

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MedVibe Logistics provides medical courier and general courier services throughout the State of Illinois, with headquarters in Chicago, IL. Because we handle sensitive information — including potentially protected health information (PHI) — we comply with all applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Illinois Personal Information Protection Act (PIPA).

 

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name, address, email, and phone number

• Billing and payment information

• Identification and contact details for account setup or verification

B. Delivery Information

• Pickup and delivery addresses

• Package contents (where applicable or declared)

• Delivery instructions or access details

• Signature confirmations and proof of delivery

C. Health-Related Information (For Medical Courier Services)

• Protected Health Information (PHI) related to specimens, lab materials, or medical deliveries

• Sender and recipient healthcare facility details

• Any associated order or tracking data required for compliance

D. Technical Information

• IP address and browser type

• Device identifiers

• Access times, location data (for drivers and dispatch operations), and usage logs

E. Employment and Contractor Data (if applicable)

• Background check results, driver’s license data, and employment eligibility

• Vehicle and insurance documentation for independent contractors

 

3. How We Use Your Information

We use collected data to:

• Provide and manage courier and logistics services

• Schedule pickups, track shipments, and confirm deliveries

• Ensure compliance with HIPAA and other regulatory requirements

• Communicate with customers, clients, and vendors

• Process payments and manage billing

• Enhance operational efficiency, safety, and customer experience

• Verify driver credentials and maintain secure transportation practices

• Comply with legal, contractual, or auditing obligations

 

4. Legal Basis for Processing Information

We process personal and business information under the following legal bases:

• Consent: When you provide information voluntarily for service use.

• Contractual necessity: To fulfill delivery or service agreements.

• Legal obligation: To comply with federal, state, or local laws.

• Legitimate interest: To improve our services and ensure operational efficiency.

 

5. How We Share Information

We do not sell or rent your personal information. We may share information only as necessary:

• With authorized business partners or subcontractors assisting in courier operations.

• With healthcare partners in compliance with HIPAA and data-sharing agreements.

• With payment processors for secure transactions.

• With law enforcement or regulators if required by law, court order, or government request.

• With IT or data security providers who help maintain system safety.

All partners are required by contract to handle your information in accordance with applicable privacy and data protection standards.

 

6. HIPAA Compliance (For Medical Courier Services)

As a medical courier, MedVibe Logistics acts as a Business Associate under HIPAA when handling Protected Health Information (PHI) on behalf of healthcare entities.
We:

• Maintain confidentiality and integrity of PHI.

• Restrict access to authorized personnel only.

• Use secure, encrypted systems for transport and storage.

• Require all drivers and employees to complete HIPAA training.

• Report any data breaches or unauthorized disclosures promptly.

 

7. Data Retention

We retain personal and delivery-related data only for as long as necessary to:

• Fulfill the purposes outlined in this policy,

• Comply with legal and regulatory requirements,

• Resolve disputes, and

• Maintain accurate business and compliance records.

When information is no longer needed, it is securely deleted or anonymized.

 

8. Data Security

We employ a combination of physical, technical, and administrative safeguards to protect your data, including:

• Encrypted data transmission and storage

• Restricted access controls

• Regular system monitoring and audits

• Secure destruction of confidential documents

• HIPAA-compliant handling protocols for PHI

Despite these measures, no electronic system or data transmission can be guaranteed 100% secure. We encourage clients to notify us immediately of any security concerns.

 

9. Your Rights

Depending on applicable law, you may have the right to:

• Access or request copies of your personal data

• Request correction of inaccurate information

• Request deletion of personal data, subject to legal retention limits

• Withdraw consent where processing is based on consent

• File a complaint with regulatory authorities regarding data handling practices

To exercise these rights, contact us using the information below.

 

10. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect or maintain personal data from minors. If you believe a minor has provided information to us, please contact us to request deletion.

 

11. Cookies and Tracking (Website Users)

If applicable, our website may use cookies and similar tracking tools to:

• Improve site functionality and performance

• Analyze visitor interactions

• Customize user experiences

Users can adjust browser settings to refuse cookies; however, this may affect website functionality.

 

12. Third-Party Links

Our website or systems may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage reviewing those third-party privacy policies before providing personal information.

 

13. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be posted on our website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

 

14. Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact:

MedVibe Logistics
Attn: Privacy Officer
605 N Michigan Ave, 4Th Floor
Chicago, IL 60611
support@medvibelogistics.com
Phone: 000-000-0000
Website: www.medvibelogistics.com